Career

Our Culture, Our People, Our Pride


A picturesque 5-star conference resort, conveniently located midway between Kuala Lumpur International Airport and Kuala Lumpur city centre. Built in the style of a low-rise Mediterranean Villa with 256 guestrooms atop Bandar Baru Bangi's highest peak, it is surrounded by a 27-hole championship golf course. Lush tropical greens offer wonderful vistas and a serene environment.

We invite highly motivated and dynamic individuals to apply for the following positions:
EMAIL to hr@bangiresorthotel.com before 29 February 2020

Sales Cadet

Successful Sales Cadet will undergo 6 months program which include Sales/Customer Support role i.e. taking customer enquiries over the telephone, processing orders and providing information about pricing, availability and general products and services about the hotel. Yes, you will learn everything about Bangi Resort Hotel within the 6 months of training. At the end of the 6 months program, the outstanding Sales Cadet will join our Elite Relationship Departments as Relationships Executive or Relationship Managers. Attractive incentive scheme await the Sales Cadet graduates.
 
Main Duties & Responsibilities
 
  • Receive customer sales inquiries and provide quotations, product/service information, support and pricing details in response to sales enquiries, promoting the features and benefits of .the hotel’s products and services. 
  • Maintain sales statistics and records of sales performance.
  • Provide administrative support for the sales leaders,
  • Identify sales leads and build contacts with potential clients to create new business opportunities.
  • Keep prospects database updated.
Requirement:
 
  • Bachelor Degree in any disciplines with a minimum of 3.50 CGPA and above.
  • Attractive remuneration for first class honour fresh graduates.
  • Excellent interpersonal, customer service and communications skills.
  • Excellent written and verbal communication.
  • Possess confidence, perseverance and love meeting new acquaintance.
  • Meticulous, confidence and an active listener.
  • Possess a valid driving license and willing to travel.  
  • Young and dynamic.

  RELATIONSHIP EXECUTIVE 
 
  • Minimum 5 years' experience in Sales and Marketing in the hotel/hospitality industry or related fields
  • Candidate must possess at least a Diploma or Degree in Hospitality or Tourism/Hotel Management or equivalent.
  • Excellent presentation, interpersonal,  training and coaching skills.
  • Able to monitor sales & marketing strategies, performance and managed financial plans.
  • Knowledge in Opera system will be an advantage.
  • Able to speak fluently in English, Malay and Mandarin.
  • Able to work under pressure.
  • Able to deliver and carried out directives through strong leadership, lead by example and possess positive disposition
  • Able to travel and possess a valid driving license.

  TELEPHONE OPERATOR  

Main Duties and Responsibilities:

  • To provide an efficient and courteous communications service. Receives, makes calls and connects to all rooms and departmental concerned
  • To be able to maintain an efficient and good courteous telephone etiquette
  • To handle all international direct dialling calls, local calls and any other distance calls
  • To be able to provide information about Hotel’s facilities and services upon guest request
  • To be able to maintain a good tone of voice and distinction in speech delivery to be alert at all times thus, to avoid any delays
  • To operate and be responsible for the in-house music system and to execute emergency paging should the need be in cases of fire, bomb threat etc.
  • To record all follow ups or information in the log book for the next shift for follow ups.
  • To prepare monthly report
  • To perform any other duties as may be directed by the Director of Rooms/ Front Office Manager and Management

Requirements:

  • SPM or STPM with minimum credit in English
  • Hotel graduates are encourage to apply
  • Fluent in spoken and written English
  • Able to communicate with people at all level
  • Excellent telephone skills
  • Knowledge of hotel / service industry.
  • Experience in similar capacity will be an advantage.

  CHEF DE PARTIE – CHINESE KITCHEN  

Main Duties and Responsibilities:

  • To make sure that all food prepared, cooked, served and supplied to Chinese Restaurant, Banqueting, Outside Catering and other Outlet during his shift is according to the standards set by the Chinese Head Chef / Dim Sum Chef.
  • Checks mis-en-place, preparation, cooking and presentation of all food.
  • Helps to direct, control and coordinating the activities of all cooks, and Kitchen Stewards as instructed by the Chinese Sous Chef to ensure an efficient and smooth operating.
  • Suggest to the Chinese Head Chef new ideas for menu of Chinese Restaurant, Banqueting and Outside Catering.
  • Supports to work in others Food and Beverage sections as request by Chinese Head Chef.

Requirements:

  • Flexible in term of working hours
  • Good in personal hygiene & grooming
  • Knowledge of kitchen operation
  • Good in food preparation
  • Good in food presentation
  • Good in food decoration
  • 2 years experience in chinese kitchen

SENIOR AUDIO VISUAL TECHNICIAN
Main Duties and Responsibilities

 
  • Able to provide, supervise and repair an outlined in the technical skills for AV system, AV system set up for exhibitions, convention and special event at the hotel.
  • To conduct month inventory and to update the status of equipment in the equipment maintenance book and to control the stock of all equipment on and off property.
  • To ensure that proper care, security, and maintenance of hotel equipment through proper supervision of service personnel.
  • To maintain and control inventory of Audio Visual equipment and to ensure that the inventory is kept clean and in good condition.
  • To constantly monitor the staff’s appearance, attitude and degree of professionalism to ensure their strict adherence to the hotel stands of quality service.
  • The ability to take an active role in implementing safety procedures and following up within the department and respond properly in any hotel emergency situation.
  • The ability to perform other tasks or projects as assigned by hotel management and staff.
Requirements:
 
  • Diploma or equivalent qualification in Audio Visual
  • Must speak, read, write, and understand the primary language used in the workplace as well the guests who visits the hotel
  • Performs the role of a Senior Audio Visual Technician for an outstanding service for guest all time.
  • Excellent communications skills and team player.
  • Good computer skills to operate Audio Visual system
  • Able to setup and operate all Audio Visual system.
  • Preferable with background of 5 years of technical training and field experience as Audio Visual engineer or Audio Visual technician

Technician
Main Duties and Responsibilities:
 
  • Follow-up all hotel work orders for maintenance to make sure that they have been carried out effectively.
  • Knowledgeable on all materials, tools, parts and equipment related to the field of operation.
  • To act in the capacity of the Engineering Department representative as a trouble shooter to the guest, thereby continually working towards better guest contact and satisfaction.
  • To ensure the repair & maintenance are conducted in the most economical way. 
Requirements:
 
  • Minimum certification in technical or its equivalent
  • Able to communication in Bahasa Malaysia and English
  • Able to work on shift, weekend and public holiday
  • Familiar or acquire the practical and theoretical skills and knowledge related to the field of work.
  • Fresh graduates are encouraged to apply

Housekeeping Attendant - Room
Main Duties and Responsibilities:

The Room Attendant is responsible for the cleanliness of the guest rooms and the guest service areas on the floor that meets the hotel standards and to ensure sufficient supplies of amenities and professional service at all times.
 
Requirements:
 
  • Must be customer oriented and enjoy working with people
  • 18 years of age or older
  • SPM or certificate in any field
  • Able to communicate in Bahasa Malaysia and English
  • Able to work on shift, weekend and public holiday.

Housekeeping Attendant – Public Area
Main Duties and Responsibilities:

The Public Area Attendant is responsible for the total cleanliness of the public areas, Food and Beverage outlets, administrative offices, back of the house and all other surrounding areas within the premise of the Hotel. He/She is to perform his/her duties and responsibilities efficiently and effectively by adhering to the hotel standards at all times.
 
  • Must be customer oriented and enjoy working with people
  • 18 years of age or older
  • SPM or certificate in any field
  • Able to communicate in Bahasa Malaysia and English
  • Able to work on shift, weekend and public holiday.

CONCIERGE AGENT

Specification

  • High school or equivalent education required, diploma in Hotel Management preferred
  • Must speak, read, write, and understand the primary language used in the workplace as well the guests who visits the hotel
  • To be of service to guests and members of the public in all areas, especially regarding transportation, attractions and general information.
  • Ensure all guests’ needs queries and problems are anticipated and resolved

Skills Required

  • Excellent communications skills (written & verbal) and team player.
  • Guest focus and able to do rapport building
  • Good organisational and time management skills

Work Experience

  • Preferable with background of 1 year experience in Concierge operations.

Main Duties and Responsibilities

  • Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
  • Align working practices and conduct with company’s Vision; consistently strive to meet and exceed the expectations of both internal and external guests.
  • Be familiar and knowledgeable of daily events, promotions, V.I.P’s, opening hours and menus of Restaurants.
  • Knowledge of hotel facilities, services and local area and attractions.
  • Liaise between guests and Tour Operators.
  • Be fully conversant with the Emergency Plan of Action. Act as ‘floor monitor’ in emergency procedures.
  • Report any incidents, accidents, loss and/or damage to person and property within the premises.
  • Maintain vigilance over the security of the hotel and liaise with the Security department accordingly.
  • Answer questions regarding and / or making arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, childcare, transportation, religious worship, cultural activities, shopping, floral services, and other services.
  • Handle complaints and take necessary action to ensure guests satisfaction.
  • Ensure personal appearance and public areas are kept neat, tidy and clean at all time.
  • Maintain a good rapport with clients and identify potential business for the hotel. Disseminate such information accordingly.

GUEST RELATIONS AGENT

Specification

  • Diploma or equivalent qualification in Hotel Management
  • Must speak, read, write, and understand the primary language used in the workplace as well the guests who visits the hotel
  • To be able to accommodate the requests and needs of all guest.
  • Will be required to greet, check-in/ check-out hotel guest courteously and efficiently, process all payments according to established hotel requirements, make recommendations, advise and sell rooms and related to services, provide information to any guest or visitor inquiry and bid farewell to guests.

Skills Required

  • Excellent communications skills and team player with good motivation skills
  • Knowledge in Microsoft Office
  • Excellent telephone manner
  • Rapport building
  • Mature, confident, and hands on person

Work Experience

  • Preferable with background of 1 year experience with similar experience in the job role.

Main Duties and Responsibilities

  • Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other staff.
  • Align working practices and conducts with Hotel’s standard operating procedures; consistently strive to meet and exceed the expectations of both internal and external guest.
  • Demonstrate comprehensive knowledge of Front Office procedures and computer system.
  • Promote positive relations with all individuals who approach the Front Desk and by telephone.
  • Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information is passed on clearly
  • Work well under pressure of multiple arrivals/ departures within any given period of time.

BARTENDER

Specification

  • High school, diploma or equivalent qualification
  • Must speak, read, write, and understand the primary language used in the workplace as well the guests who visits the hotel
  • Prepare drink orders for guests according to specified recipes using measuring systems

Skills Required

  • Excellent communications skills and team player with good motivation skills
  • Rapport building
  • Mature, confident, and hands on person

Work Experience

  • Preferable with background of 1 year experience with similar experience in the job role.

Main Duties and Responsibilities

  • Prepare drink orders for guests according to specified recipes using measuring systems
  • Maintain cleanliness and condition of bar, bar unit (CO2 lines, soda tanks, soda guns, drain, glass washer etc.), tables, and other tools, following all set-up guidelines.
  • Prepare fresh garnishes for drinks.
  • Document and communicate any incidents/ accidents immediately to management and Loss Prevention during shift or event.
  • Stock ice, glassware, and paper supplies.
  • Requisition all necessary supplies, specifically bottle-for-bottle liquor restock, transporting supplies from storeroom to bar set-up area as required.
  • Remove soiled wares from bar top and tables and place in designated area
  • Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout scheduled function time, and ensuring proper authorisation for additional payments as required prior to replenishing

CHEF DE PARTIE (ALL DAY DINING)

Specification

  • Diploma or equivalent qualification in Culinary
  • Must speak, read, write, and understand the primary language used in the workplace as well the guests who visits the hotel
  • Performs the role of a Chef De Partie with full responsibility and in charge of preparing a variety of food for guests in the outlets of the hotel.

Skills Required

  • Excellent communications skills and team player with good motivation skills
  • Able to use basic computer skills
  • Mature, confident, and hands on person

Work Experience

  • Preferable with background of 5 years’ experience as Chef De Partie or with similar experience in the job role.

Main Duties and Responsibilities

  • The Chef De Partie will be required to conduct their duties in a courteous safe and efficient manner in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained
  • Multi skilled with thorough knowledge of all hotel food outlets and menus.
  • Control adequate mise en place preparation for next day, sauce, stock, fish etc.
  • Ensure smooth, prompt and top class service to guests.
  • Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other staff.
  • Ensure compliance with all hygiene and safety regulations and ensure that all staff have working knowledge on the regulations.

COMMIS (JAPANESE CUISINE)

Specification

  • Diploma or equivalent qualification in Culinary
  • Must speak, read, write, and understand the primary language used in the workplace as well the guests who visits the hotel
  • To ensure satisfaction by providing an excellent standard of food in a competent and professional manner. Commis Chefs must always strive to obtain maximum efficiency and promote teamwork within and outside of the department
  • Commis Chefs will be required to conduct their duties in a courteous, safe, and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.

Skills Required

  • Excellent communications skills and team player with good motivation skills
  • Able to use basic computer skills
  • Mature, confident, and hands on person

Work Experience

  • Preferable with background of 3 years’ experience as Commis Chef or with similar experience in the job role.

Main Duties and Responsibilities

  • Knowledge of the individual menu items including basic ingredients, methods of preparation, and presentation style
  • Maintain kitchen hygiene and cleanliness
  • Responsible for mise en place
  • Set up section as required by Sous Chef and to be checked by Sous Chef before service
  • Responsible for minimising food wastage
  • Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other staff
  • Be pro-actively involved in the hotel’s operation keeping up-to-date with events with the hotel

DEMI CHEF (CHINESE CUISINE)

Specification

  • Diploma or equivalent qualification in Culinary
  • Must speak, read, write, and understand the primary language used in the workplace as well the guests who visits the hotel
  • Fully responsible and in charge of preparing a variety of food for guest in the outlets of the hotel. Replace any section chefs during their absence.
  • The Demi Chef will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s standard operating procedures, ensuring that a high level of service is maintained

Skills Required

  • Excellent communications skills and team player with good motivation skills
  • Able to use basic computer skills
  • Mature, confident, and hands on person

Work Experience

  • Preferable with background of 4 years’ experience as Demi Chef or with similar experience in the job role.

Main Duties and Responsibilities

  • Check all parts of the kitchen, including pot and dishwasher areas for cleanliness, order, and correct storage
  • Control adequate mise en place preparation for next day, sauce, stick, fish etc
  • Ensure smooth, prompt and top class service to guests.
  • Be multi skilled with thorough knowledge of all hotel food outlets and menus
  • To ensure compliance with relevant Workplace Health & Safety and Occupational Health & Safety rules according to hotel’s standard operating procedures.
  • Report any pending problems
  • Assist in making food requisitions

WAITER/ WAITRESS

Specification

  • High school, diploma or equivalent qualification
  • Must speak, read, write, and understand the primary language used in the workplace as well the guests who visits the hotel
  • Serve food courses and alcoholic beverages to guests according to outlet standards.
  • Communicate with kitchen regarding menu questions, the length of wait, re-cook orders, and product availability.

Skills Required

  • Excellent communications skills and team player with good motivation skills
  • Rapport building
  • Mature, confident, and hands on person

Work Experience

  • Preferable with background of 1 year experience with similar experience in the job role.

Main Duties and Responsibilities

  • Serve food courses and alcoholic beverages to guest according to outlet standards.
  • Provide highest attention to details so the guests’ expectations are met.
  • Set tables according to the type of event and service standards
  • Answer questions on menu selections
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
  • Check in with guests to ensure satisfaction with each food course and/ or beverages
  • Maintain cleanliness of work areas, china, glass, etc., throughout the day
  • Complete closing duties, including restock items, turning off lights, etc.

NEED THE JOB SOON?

COME along with your resume and certificates on any day from Monday to Friday (except public holidays) between 10am and 5pm for an interview with your future boss right away!

We are also looking for:

-  AV Technicians
-  Bartender
-  F&B Waiter/Waitress
-  Housekeeping Attendants
- Commis I & II
- Sr. Technicians and Jr. Technicians
- Gardener or Field Worker (to be based at Bangi Farm Resort)


2017 RECOGNITION OF EXCELLENCE HotelsCombined
8.2 Rated by guests